At MemoryBrickart, we are dedicated to ensuring your satisfaction with our products. We understandthat there may be instances where you need to return a product, and we are here to assist you
with our refund policy.
We only accept refunds if your order you made your purchase in a window of 7 days and amember of our team accepted your return
Please read the following guidelines carefully before initiating a refund:we offer a 7-day refund policy.
1. Eligibility for Refund
Refunds are available for most products except for frames.
Refunds can only be issued for demage items.
custom items are not refundable
2. Refund Process (only if your order was made in a window of 30 days)
To request a refund, please send the item you wish to return to the following address. (4278 N Harbor Blvd Bldg 2 (Dock2-6) Fullerton CA 92835) ensure that the item is securely packaged to prevent damage during transit
3.Inspection and Restocking Fee
Upon receiving the returned item, our team will inspect it to ensure that it meets the eligibilitycriteria for a refund.A restocking fee of $15.00 will be deducted from your refund to cover handling and processingCosts.
4. Refund lssuance
Once the inspection is complete and the item is deemed eligible for a refund, we will process yourrefund.
Refunds will be issued to the original payment method used during the purchase.Please allow 3 business days for the refund to be reflected in your account, depending on yourpayment provider.
5.Exceptions
Frames: We do not accept returns or issue refunds for frames. Frames are considered final saleitems and are non-refundable.
6. contact Us
If you have any questions or concerns regarding our refund policy, please feel free to contact ourcustomer support team at memorybrickart@gmail.com . Our team will be happy to assist youwith any inguiries you may have.
7. Changes to this Policy
MemoryBrickart reserves the right to modify or update this refund policy at any time. Any changes willbe posted on our website.Thank you for choosingMemoryBrickart. We appreciate your business and strive to provide you withthe best possible shopping experience.
We aim to process and ship orders within 1-2 business days of receipt (customized products require 4-5 business days). Once your order ships, you will receive a tracking number via email.
Please note that shipping times may vary depending on your location.
International Shipping: For our international customers, please note that additional customs fees, import duties, taxes, or other charges may apply. These charges are determined by the customs authorities of the destination country and are the sole responsibility of the customer. We recommend that you check with your country's customs office to learn about applicable fees before placing your order.
If you have any questions or concerns about our refund or shipping policies, please feel free to contact our customer service team:memorybrickart@gmail.com
Thank you for shopping at MemoryBrickart